Frequently Asked Questions

Sign up for a 30-day free trial, name your company workspace, and start adding employees. The entire setup takes under two minutes — no credit card required.

Yes — every new account starts with a 30-day Pro trial. Every feature is unlocked, and no credit card is required up front. Add a card before day 30 to keep going on Pro, or export your data and pause.

From your admin dashboard, go to Settings and send invite links via email. Each team member joins with the appropriate role (Admin, Manager, or Employee) and sees only what they're authorized to access.

The Pro plan costs $10 CAD per employee per month. per employee/month, billed monthly in CAD. You only pay for active employees in your organization.

Yes — Pro is billed for a minimum of 5 seats. Smaller teams are still welcome on Pro, but the floor means very small teams pay for 5 even if they have 3 active employees. The minimum applies during the trial as well.

Yes. During your trial, you can add a card and start your Pro subscription anytime. If you need Enterprise features (SSO, custom contracts, dedicated support), contact our sales team.

Yes — save 25% with annual billing. Toggle Annual on the pricing page or contact our sales team for details.

All pricing is displayed and billed in CAD (CAD).

Every Pro feature — directory, time off, documents, org chart, reporting, exports, and priority email support — is unlocked for the full 30 days.

Yes, document storage is available on the Pro plan and above. You can upload contracts, IDs, payslips, and other HR documents with secure, role-based access control.

Canadian payroll is on our 2026 roadmap — built natively, not retrofitted from a US product. In the meantime, WalnutsHR runs alongside your current payroll provider. WalnutsHR runs alongside your current payroll provider while we finish native Canadian payroll. Join the waitlist at /payroll-waitlist to be first when it ships in 2026.

Yes! The Pro plan includes a visual org chart that's automatically generated from your team hierarchy. It always reflects your real team structure.

We use multi-tenant data isolation with row-level security, encryption in transit (TLS) and at rest, and comprehensive audit logging. Every organization's data is completely isolated at the database level.

Your data is hosted in Canada. Your primary HR database is hosted in a Canadian region. We are PIPEDA-aligned and follow provincial privacy laws (including Quebec Law 25). Our full subprocessor list and any cross-border processing is disclosed in our privacy policy.

SSO and SAML integration are available on our Enterprise plan. We use Clerk for authentication, which supports a wide range of identity providers.

Yes. You can export all your data at any time. If you close your account, your data is retained for 90 days for backup purposes and then permanently deleted.

All trial users can reach us by email. Pro plan customers get priority email support. Enterprise customers receive a dedicated support contact with SLA terms negotiated in their Enterprise agreement.

WalnutsHR is designed to be self-service and easy to set up. However, Enterprise customers receive personalized onboarding and training sessions.